Let’s get the fit right.

Fit Assistance First

In many cases, helmet fit can be improved by changing cheek pad or crown pad thickness rather than exchanging the entire helmet. If your helmet feels too tight, too loose, or uneven in specific areas, contact Principal support before starting a return.

Depending on the helmet model, shell size, and fit concern, we may recommend alternative cheek pads, crown liners, or a helmet size exchange.

Helmet Exchanges

Unworn helmets may be eligible for exchange within 30 days of delivery. Fit-related exchanges may require consultation with our support team before authorization.

• Helmet must be in new, unused condition
• Original packaging must be included
• All accessories, manuals, tags, and protective materials must be included
• Helmet must show no signs of road use, impact, installation marks, or damage

Helmet Returns

Eligible helmets may be returned within 30 days of delivery if they are new, unused, and complete with original packaging. Returned helmets are inspected before any refund or exchange is approved.

Helmets that show signs of wear, use, impact, odor, damage, or missing packaging may not be accepted.

Visors & Accessories

• Visors must be unused, unscratched, and returned with protective film intact
• Pinlock inserts must be unopened and unused
• Replacement parts must be new, unused, and in original packaging
• Installed, scratched, or damaged accessories are not eligible for return

Non-Returnable Items

• Used helmets
• Helmets involved in any crash, drop, or impact
• Helmets with signs of wear, odor, road use, or installation marks
• Opened Pinlock inserts
• Scratched or used visors
• Clearance, closeout, or final-sale items

How to Start a Return or Exchange

1. Contact Principal support within 30 days of delivery.
2. Include your order number or proof of purchase.
3. Describe the fit issue or reason for return.
4. Include photos if requested by our support team.
5. Wait for return authorization before shipping anything back.

Return Shipping

Customers are responsible for return shipping unless otherwise approved by Principal support. Original shipping charges may not be refundable. We recommend using a trackable shipping service and keeping your tracking number until your return has been processed.